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Hayes Gibson Blog

Here’s the latest on what’s happening at the HGPS headquarters and on the property sites.

When the Unthinkable Happens – Emergency Preparedness, Part II

When the Unthinkable Happens – Emergency Preparedness, Part II

Anticipating what could or may happen in our businesses is required of leaders every day. But the only way we can create clarity out of the uncertainty and prepare our on-site property management teams to respond when the unthinkable happens is to develop a detailed, written emergency preparedness plan. As discussed in my previous blog, the detailed, written plan should focus on addressing four specific areas of concern — harm to individuals, damage to property, unlawful activity, and reputation management. The emergency preparedness plan should also answer the Who, What, When, Where and How questions outlined in this blog.

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When the Unthinkable Happens – Emergency Preparedness

When the Unthinkable Happens – Emergency Preparedness

Several years ago, I encountered a tough situation at one of our properties that my team was ill-prepared to address, because of the very nature of the issue.  A young woman, who lived at a purpose-built student housing property that my company managed, disappeared after a night out with friends.  That tragedy, in and of itself, created a myriad of concerns for the on-site team.  In addition to dealing with the young woman’s family as sensitively as we could, we had to navigate through constant media scrutiny and numerous requests from local law enforcement.  Needless to say, our team had no chapter in our emergency preparedness “playbook” for such a unique scenario.

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