Several years ago, I encountered a tough situation at one of our properties that my team was ill-prepared to address, because of the very nature of the issue.  A young woman, who lived at a purpose-built student housing property that my company managed, disappeared after a night out with friends.  That tragedy, in and of itself, created a myriad of concerns for the on-site team.  In addition to dealing with the young woman’s family as sensitively as we could, we had to navigate through constant media scrutiny and numerous requests from local law enforcement.  Needless to say, our team had no chapter in our emergency preparedness “playbook” for such a unique scenario.